Return Policy
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Overview:
- All of our products are handmade. This makes them one of a kind and slightly imperfect, just how we like it! Our items are thoroughly inspected and meet our high quality standards. For this reason, we accept returns on select items only within 14 days of receipt. Please visit our contact us page to start the process. Please Note: All items must be in new, unused condition with any tags still attached and packing intact.
- All original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. Grey & Co. Collective cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
- In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.
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General:
- Discount codes cannot be used on sale items or gift sets. Discount codes cannot be combined with other discount codes (unless specified) and they can only be used at time of checkout. Please note discount codes do not apply to shipping.
- Gift cards can be purchased here. Gift cards are delivered by email and contain instructions to redeem them at checkout.
- Please Note: All of our products are handmade. This makes them one of a kind and slightly imperfect, just how we like it! Our items are thoroughly inspected and meet our high quality standards.